At STOREVE, customer satisfaction is important to us. We aim to provide a fair and transparent return and refund experience.
1. Return Eligibility
Customers may request a return within 3 days of receiving an order if:
- The product is damaged upon delivery.
- The wrong product was delivered.
- The product has a verified manufacturing defect.
- The product differs materially from its advertised description.
2. Return Conditions
- Contact STOREVE within the applicable return period.
- Provide the order number and clear photos or videos showing the issue.
- Return the product with its original accessories and packaging where reasonably possible.
- Products should not have damage caused by misuse.
3. Non-Returnable Products
Certain hygiene, personal care, health-related, and customized products may have return restrictions when disclosed before purchase, subject to applicable consumer protection laws.
4. Refund Process
After reviewing an eligible return request, we will provide instructions for returning the product.
Approved refunds will be processed within 10 business days through an agreed refund method.
5. Return Shipping Charges
For verified wrong, damaged, or defective products, STOREVE will cover reasonable return shipping costs. Other approved returns may have different shipping conditions disclosed to customers.
6. Contact Us
To request a return or refund, message us with your order number and issue details.
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